1. Product-integrity rule
Research materials are generally final sale after dispatch because Pureform cannot verify handling, access, storage, contamination, or integrity after delivery. This does not limit remedies required by law or the damage and wrong-item process below.
2. Damaged or incorrect shipment
Contact contact@pureform-peptides.com promptly and preferably within seven calendar days after delivery. Include the order number and reasonable photographs of the shipping package, label, item, and damage or discrepancy. Keep the package and item until support provides instructions unless safety requires otherwise.
3. Review and resolution
After review, Pureform may provide a replacement, refund, or other lawful resolution. Resolution may require carrier information or return of an unopened item where lawful and safe; approval is not automatic.
4. Non-returnable circumstances
Change of mind, protocol changes, buyer selection error, opened or used materials, improper storage, missing identifiers, policy violations, and unauthorized returns are not eligible for voluntary return, subject to rights that cannot be waived.
5. Cancellation and refunds
An order request may be cancelled before acceptance or processing when operationally possible. Approved refunds are sent to the original payment method, and posting time depends on the connected provider and customer institution.
6. Payment disputes
Customers should contact Pureform promptly so an order issue can be investigated. Nothing here prevents the exercise of lawful payment-dispute rights. Fraudulent disputes and misuse may be documented and contested through the provider.